Your InteractHealthcheck is both comprehensive and quick. We can help get you there in 2 crucial steps:
Organizational misalignments have their greatest impact across customer interactions. And their cost is steep −
Most organizations suffer some degree of misalignment.
Make sure that you’re building your processes and workflows on a solid foundation. Your agents must understand what the customer touchpoints are and how they intersect across the customer journey.
In collaboration with your organization’s key personnel, we take these steps together:
These form the foundation for building a set of optimized customer interaction models and workflows.