InteractGuide: Your Agents’ Single Source of the Truth

InteractGuide - continuous improvement methodologies

InteractGuide is the output of the Modeler's efforts. It ushers your customer contact personnel through training, real time customer interactions and ongoing improvement.

It provides context sensitive definitions, FAQs, and tips

InteractGuide - definitions, FAQs, tips

Agents can view information at just the right level

InteractGuide - detailed guidance

And they can access external URLs for applets, docs, images, etc. − whatever is needed to guide the customer to the right solution

InteractGuide - access external URLs