InteractGuide: Your Agents’ Single Source of the Truth
InteractGuide is the output of the Modeler's efforts. It ushers your customer contact personnel through training, real time customer interactions and ongoing improvement.
Easy to navigate
Easy to understand
Easy to communicate to customers
It provides context sensitive definitions, FAQs, and tips
Agents can view information at just the right level
And they can access external URLs for applets, docs, images, etc. − whatever is needed to guide the customer to the right solution