Our experienced consultants will guide the selection of modelers best suited to the task. They will share our techniques for curating and rationalizing knowledge from a multitude of information sources stripped of redundancies and nonvalue add steps.
They then train the Modelers in the “drag and drop” method of building the easy-to-follow diagrams and menus that will guide your agents.
Given the simple and intuitive nature of the tool, your Modelers can often be drawn from your leading agents and supervisors. They are, after all, the subject matter experts who interact with your customers every day. And, of course, business analysts who are knowledgeable about the business can be equally effective.
