InteractCoach unifies a powerful tool with a proven methodology that accelerates training and enhances the performance of your customer contact personnel. Visual workflows empower your agents to deliver optimal outcomes to your customers and the business. With information that is easy to access, always accurate and up to date, your customer contact personnel can:
With thoughtfully curated knowledge and embedded training insights and tips:
A “Single Source of the Truth” free from ambiguities and contradictions. Visualized at just the right level for veterans and newbies:
They are the face of your organization to your customers. And they probably know more about what your customers need and want than anyone in your enterprise.
Yet too often they feel underappreciated, unmotivated, and overworked.
Arm your agents with the tools they need to meet and exceed your customers’ and your business’s growing demands.
Replace cumbersome training, procedure manuals, FAQs, and Knowledge Base “articles” with graphical models & workflows that are simple to navigate, easy to understand and a breeze to communicate.
They are the face of your organization to your customers. And they probably know more about what your customers need and want than anyone in your enterprise.
Yet too often they feel underappreciated, unmotivated, and overworked.
Arm your agents with the tools they need to meet and exceed your customers’ and your business’s growing demands.
Replace cumbersome training, procedure manuals, FAQs, and Knowledge Base “articles” with graphical models & workflows that are simple to navigate, easy to understand and a breeze to communicate.
by tapping their deep customer insights during the initial workflow model design and ongoing improvements.
And remember, InteractCoach is an effective real time tool for both in person and remote collaborations.
by tapping their deep customer insights during the initial workflow model design and ongoing improvements.
And remember, InteractCoach is an effective real time tool for both in person and remote collaborations.
InteractCoach marries a robust technology tool with an effective methodology built on decades of experience in contact center and customer experience optimization.
InteractCoach marries a robust technology tool with an effective methodology built on decades of experience in contact center and customer experience optimization.