A Smarter Way to Talk with Your Customers

TRAIN FASTER. INTERACT SMARTER. PERFORM BETTER.

InteractCoach unifies a powerful tool with a proven methodology that accelerates training and enhances the performance of your customer contact personnel. Visual workflows empower your agents to deliver optimal outcomes to your customers and the business. With information that is easy to access, always accurate and up to date, your customer contact personnel can:

Train Faster

Train Faster

With thoughtfully curated knowledge and embedded training insights and tips:

  • Accelerate time to exceptional performance
  • Reduce risk of agent turnover
  • Enhance eLearning and traditional classroom training
  • Interact Smarter

    Interact Smarter

    A “Single Source of the Truth” free from ambiguities and contradictions. Visualized at just the right level for veterans and newbies:

  • Reduce need for specialized agent groups and tiers
  • Enable greater workforce scheduling flexibility and productivity
  • Increase FCR, generating fewer callbacks and escalations
  • Perform Better

  • Reduce costs and/or handle more contacts with the same resources
  • Increase Revenue - Improve sales, customer/client satisfaction and retention
  • Increase employee engagement, satisfaction, and performance
  • Improve compliance
  • Your customer contact personnel are the lifeblood of your organization… Maybe they could use a transfusion.

    They are the face of your organization to your customers. And they probably know more about what your customers need and want than anyone in your enterprise.

    Yet too often they feel underappreciated, unmotivated, and overworked.

    Parallax shape
    Call center male agent frustrated at computer screen
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    Call center female agent using call center scripting software on computer to help a customer
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    A Smarter Way to Talk with Your Customers

    Arm your agents with the tools they need to meet and exceed your customers’ and your business’s growing demands.

    Replace cumbersome training, procedure manuals, FAQs, and Knowledge Base “articles” with graphical models & workflows that are simple to navigate, easy to understand and a breeze to communicate.

    Your customer contact personnel are the lifeblood of your organization… Maybe they could use a transfusion.

    They are the face of your organization to your customers. And they probably know more about what your customers need and want than anyone in your enterprise.

    Yet too often they feel underappreciated, unmotivated, and overworked.

    Call center male agent frustrated at computer screen
    Call center female agent using call center scripting software on computer to help a customer

    A Smarter Way to Talk with Your Customers

    Arm your agents with the tools they need to meet and exceed your customers’ and your business’s growing demands.

    Replace cumbersome training, procedure manuals, FAQs, and Knowledge Base “articles” with graphical models & workflows that are simple to navigate, easy to understand and a breeze to communicate.

    Energize, Engage, and Empower Your Agents

    by tapping their deep customer insights during the initial workflow model design and ongoing improvements.

    And remember, InteractCoach is an effective real time tool for both in person and remote collaborations.

    Parallax shape
    Customer service team collaborating at table with laptops open
    Parallax dots

    Technology Alone is Not a

    By now, we are all familiar with the mantra imploring us to integrate People, Process and Technology to meet our business objectives. But how, exactly, do we do this?

    Energize, Engage, and Empower Your Agents

    by tapping their deep customer insights during the initial workflow model design and ongoing improvements.

    And remember, InteractCoach is an effective real time tool for both in person and remote collaborations.

    Customer service team collaborating at table with laptops open

    Technology Alone is Not a

    By now, we are all familiar with the mantra imploring us to integrate People, Process and Technology to meet our business objectives. But how, exactly, do we do this?
    Parallax shape
    Methodology - charts and graphs on tablet
    Parallax dots

    Technology Unified with the Right Methodology Makes It Happen

    InteractCoach marries a robust technology tool with an effective methodology built on decades of experience in contact center and customer experience optimization.

    Methodology - charts and graphs on tablet

    Technology Unified with the Right Methodology Makes It Happen

    InteractCoach marries a robust technology tool with an effective methodology built on decades of experience in contact center and customer experience optimization.

    InteractCoach logo - business process consultant

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